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Studio Policy

# Cancellation Policy

## Masha Lash Cancellation & No-Show Policy

At Masha Lash, we are committed to providing top-notch services to all of our clients, and we greatly appreciate your understanding and cooperation in respecting our time and scheduling. As a reminder, when appointments are canceled late or missed, we lose the opportunity to serve other clients, and our professionals are unable to dedicate their full attention and expertise to the service at hand. For this reason, we have established the following cancellation policy:

**1\. Cancellation or Modification:**  
You may cancel or modify your appointment **without charge** if done **at least 24 hours in advance** of your scheduled appointment time.

**2\. Late Cancellations:**  
Cancellations made **less than 24 hours** before the appointment will be considered a **"Late Cancellation"** and may incur a charge of up to **100%** of the scheduled service(s).

**3\. No-Show Policy:**  
If you fail to cancel your appointment or do not show up at your scheduled time, you will be considered a **No-Show** and will be charged the **full price** of the scheduled service(s).

**4\. Appointments Within 24 Hours:**  
If an appointment is booked within 24 hours of the scheduled time, it is still subject to the cancellation policy.

**5\. Confirmation Messages:**  
As a courtesy, we send **appointment confirmation** messages via **SMS and email** 48 hours prior to your appointment. Failure to respond to these messages could result in the cancellation of your appointment and reassignment of the time slot to another client.

**6\. Grace Period:**  
We offer a 10-minute grace period or lash appointments and a 7-minute grace period for brow appointments. If you arrive more than 10 minutes late for your lash appointment or 7 minutes late for your brow appointment, the appointment will be **canceled**, and you will be charged the **full price** of the service. This policy ensures that we can dedicate the appropriate amount of time to each client and provide the highest-quality service possible.

**8\. Tax Policy:**  
Any applicable taxes will be retained and remitted according to local regulations.

Thank you for your understanding and cooperation. Our goal is to provide every client with the best possible experience, and we appreciate your respect for our policies, which help ensure that we can continue to do so for all clients.

* * *

LashPass members: see the [LashPass Membership Terms and Conditions](/lashpassagreement) or [request a LashPass cancellation](/lashpasscancel).

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West Michigan's highest rated lash & brow studio on Google. Located in Byron Center, Michigan.

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